Choose the product you love, upload your pet’s photo, add any personalization details, and complete your order. We’ll review your submission and contact you if any additional information is needed. Your item will then be custom-made, carefully inspected, securely packaged, and shipped with tracking. A pre-production design preview is available as an optional paid add-on.

Choose a clear, well-lit photo taken at your pet’s eye level. Make sure their face, eyes, ears, markings, and natural colors are easy to see. Front-facing or slightly angled photos work best. Avoid blurry images, heavy filters, screenshots, or photos where important features are cropped or covered.

Yes. A digital design preview is available as an optional paid add-on. If selected, we’ll send your preview before production begins and wait for your approval. Orders without the preview add-on will proceed directly to production after we review the submitted photo and personalization details.

Production times vary by product and are listed on each product page. Shipping time begins after your custom item has been completed, not from the date the order was placed. Once your order ships, you’ll receive tracking details by email. Delivery times may vary depending on the destination, customs processing, and carrier delays.

We take great care to package every order securely. If your item arrives damaged, please contact us as soon as possible and include your order number, clear photos of the damaged item, the outer packaging, and the shipping label. Please keep all original packaging while we review your case. We’ll work with you to arrange the most appropriate solution.